Términos del servicio

Law states that Spells, Readings and Paranormal are for entertainment purposes. You agree that the purchase of our products or services is subject to your own interpretation and is not intended as a substitute for any legal, financial, psychiatric and or medical services. We accept No liability or responsibility for any paranormal activity that may or may not occur due to the use of our products or services.

  • Orders are only processed on business days, Monday through Friday. Orders may take up to seven days to process.
  • Customers have 24 hours to cancel orders without a restocking fee.
  • Please inspect your package as soon as it arrives. Customer have 48 hours to notify us of any issues.
  • Returned orders are subject to a 20% non-refundable Restocking Fee
  • Canceled orders will be subject to a 20% Cancellation Fee if cancelled AFTER the 24 hour cancellation grace period. 
  • We are not able to guarantee product availability or delivery time.
  • Any out-of-stock items will automatically be substituted or refunded when the order is processed.
  • National disasters, acts of nature, etc. may affect your order processing.
    • Any claims for a lost/missing package must be taken up with the mail carrier in question. We are not responsible for lost/missing, undelivered or returned orders; customers must contact the carrier in question to request investigation or file a claim.
    • Customers are responsible for ensuring the correct shipping information is entered at checkout. 21 Palo Azul does not accept responsibility for problems due to wrong information entered such as missing apartment numbers, suite numbers etc.
    • Once the order leaves our store, we do not have any control over what happens to the package.
    • No refunds will be issued for lost/missing packages with tracking that shows package/items have been delivered.
    • Returned orders will be charged a 20% restocking if returned undeliverable or if customer chooses to cancel the order.
    • For orders being re-sent, customer is responsible for the new shipping label cost.
    • Please contact the mail carrier to locate lost or missing packages to request an investigation or file a claim.